Job Type: Full-Time | Posted: 05/3/2016 | Location: Lexington, KY
Corrisoft, a premier provider of electronic monitoring services in the corrections industry, is currently seeking experienced Call Center Representatives for second shift to join our team in Lexington, KY.
Always smile and have a giving, enthusiastic personality?
Have a pattern of Exceeding Expectations?
Have better than average computer skills?
Want to be part of a team making a difference?
Do the right thing, because it’s the right thing to do?
Believe in and demonstrate superior customer service skills?
Hold yourself to higher standards?
Answer the phone with enthusiasm?
Strive to be the subject matter expert?
Have the ability to multitask?
Have strong analytical skills?
Name (and be proficient in) three MS Office Programs?
Name an alternative to MS Office?
Name at least three Android versions?
Proficient in Gmail, Google Drive, Google Docs, and Google Sheets?
A person of high integrity?
This job may be for you!
Under the direction of a team lead, each Call Center Representative is responsible for providing technical support and electronic monitoring services to law enforcement and community supervision agencies assisting individuals with their reintegration into society. Call Center Representatives assist in monitoring offenders, answering agency questions related to electronic monitoring hardware and software, and assisting agencies by following established protocol responses. Successful applicants must be able to utilize sophisticated technology and understand Corrisoft’s focus to improve community supervision utilizing the AIR platform. Corrisoft’s training process is detailed and comprehensive.
Respond to customer inquiries, and provide technical support and scheduling via phone/email.
Take actions necessary to resolve issues and respond to requests with a high degree of accuracy.
With a high degree of professionalism, interface with law enforcement, community supervision agencies, and participants.
Work closely with law enforcement and community supervision agencies to resolve problems, provide assistance, and answer questions concerning programs and services.
Inform and monitor participants in adhering to conditional release requirements, including, but not limited to, office visits scheduled with parole/probation officers, court appearances, restitution payments, education, and employment needs.
Assist in referrals for medical, mental health, or substance abuse treatment services as ordered by the court.
Job Requirements Education and Experience
Associate’s degree or equivalent work experience in the criminal justice field
At least 2 years experience in a non-retail customer service role
Experience in technical support and troubleshooting
Customer service experience may be substituted with two-years experience in the criminal justice field (e.g. corrections, law enforcement, or pre-trial)
At least 1 year experience using a computer in a work or academic setting
Abilities and Skills
Basic knowledge of smart-phones and mobile applications.
Intermediate-level experience with Word and Excel.
Must be able to work a flexible schedule to include weekends and holidays.
Demonstrated ability in critical thinking, strong verbal communication skills, excellent telephone presence, and the ability to listen attentively.
Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
Ability to remain calm and professional in stressful situations.
Detail oriented and ability to work effectively under pressure.
Able to work independently and productively with minimum supervision.
Ability to recognize problems, identify possible causes and resolve routine issues.
Demonstrated technical aptitude in Windows and Web-based applications.
Ability to multi-task while maintaining accuracy and speed.
Willingness to work in a team environment and maintain an effective working relationship with internal and external organizations, groups, team members and individuals.
Self-motivated and independent problem solving ability required.
Compensation & Benefits
Compensation is commensurate with experience
Benefits package available
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